DHL - No commitment to deliver.

I was supposed to receive my Parcel from China TODAY. I took an off day just to wait for my parcel, ONLY TO FIND A FAILED ATTEMPT DELIVERY SLIP SLID UNDER MY DOOR, WITH TIME STATED 1810PM WHEN IT WAS 11AM WHEN I SAW THE SLIP UNDER MY DOOR!

I was expecting the parcel as I had emailed my supplier and she had given me the tracking number last night and I had tracked the location to be in Singapore, to be delivered.

When I tracked again, THE WEBSITE STATED FAILED DELIVERY AT 11:22AM, WHEN NO DOORBELL OR KNOCK WAS HEARD. JUST A FAILED DELIVERY SLIP UNDER MY DOOR!

AFTER CALLING THE SERVICE HOTLINE TO REQUEST FOR A REDELIVERY, I ASKED THE SERVICE PERSONNEL IF IT WAS POSSIBLE TO DO A RE-ROUTE TO SEND ME MY PARCEL AS IT WAS URGENT.  I FOUND OUT AFTER MUCH PROBING THAT THE PARCEL NEVER LEFT THE WAREHOUSE.

AND THE CUSTOMER SERVICE PERSONNEL ADMITTED IT! (Bravo for your honesty, but it seems like you are better off working in a more deserving company than DHL!)

WHAT KIND OF SERVICE COMMITMENT IS THIS?! TO SET OUT FOR DELIVERY WITH THE INTENT OF NOT DELIVERING THE GOODS?!

WHEN I REQUESTED THAT A DELIVERY BE MADE TODAY, I WAS TOLD THAT THE NEXT DELIVERY TIME SLOT WOULD BE 7PM.

THEN WHAT IS THE POINT OF ME TAKING A DAY OFF FROM WORK TO WAIT FOR THE PARCEL!?

I MIGHT AS WELL GO TO WORK IN THE DAY!

I ASKED THE SERVICE PERSONNEL IF IT WAS POSSIBLE TO GET THE DELIVERY DONE BEFORE 6PM AS I HAD OTHER APPOINTMENTS AND COMMITMENTS TO MAKE. YET SHE COULD NOT GIVE ME A SET TIMING, INSISTING ON BEFORE 6PM.

IT WAS THEN  FURTHER REVEALED THAT HER SYSTEM STATED FAILED DELIVERY AT 1:22PM. ARE THE INFORMATION STATED ON YOUR TRACKING WEBSITE UNRELIABLE?

BECAUSE AFTER THE PHONE CALL AND HAVING TO SETTLE FOR A REDELIVERY WITH NO COMMITTED TIMING OF 'BEFORE 6PM', I CHECKED THE TRACKING SITE TO SEE THE FAILED DELIVERY ATTEMPT TIMING HAD CHANGED TO 11:56AM.

I'VE TAKEN SCREEN SHOTS OF THE WEBSITE THIS TIME ROUND, IN CASE DHL DECIDES TO SWITCH THE TIMING AGAIN TO MAKE YOURSELF LESS LIABLE FOR RESPONSIBILITY AND FAULT.

YOUR LACK OF SERVICE COMMITMENT IS ASTOUNDING.

I WOULD LIKE A REVERT ON THE CORRECTIVE ACTION TO THIS. ELSE YOU'VE LOST YET ANOTHER CUSTOMER.

P.S.: After screaming, being a total utter bitch & pointing out their disgusting lack of service integrity, my parcel was delivered at 4:15pm. 15 minutes after I've sent out my written formal complaint.

Sigh. The lengths I have to go through to get satisfactory service.

DHL Express has much to improve on.